Terms of Use

These Terms of Use (“Terms”) govern your access to and use of orbevoai.com, the Orbevo web application, and any related services, features, and content we provide (collectively, the “Service”). The Service is operated by Orbevo LLC (“Orbevo,” “we,” “our,” or “us”).

By accessing or using the Service, or by connecting a third-party account (including an Amazon Selling Partner account) to the Service, you agree to be bound by these Terms and by our Privacy Policy, which is incorporated here by reference. If you do not agree, do not use the Service. If you are using the Service on behalf of an organization, you represent that you are authorized to bind that organization to these Terms.

Orbevo provides AI-driven tools and services that help businesses analyze and act on their operational data, including data from connected commerce and marketplace accounts. Specific features may be added, changed, or removed over time. We may offer certain features on a free, trial, paid, or quote-based basis; where fees apply, they will be disclosed to you before you incur them.

You must be at least 18 years old and capable of entering into a binding contract to use the Service. The Service is intended for business use and is not directed to children.

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You agree to provide accurate information and to keep it current. Notify us promptly of any unauthorized use of your account.

The Service allows you to connect a third-party account, including an Amazon Selling Partner (“SP-API”) account, so that Orbevo can retrieve and process data on your behalf. The following terms apply whenever you connect such an account:

• Authorization. We access your data only after you explicitly authorize the connection through the third party’s official authorization flow (for example, Amazon’s Login with Amazon / OAuth flow). You may revoke that authorization at any time.
• Minimum necessary access. We request only the scopes and data required to deliver the features you use — for example, orders, inventory, pricing, financial, and report data. We do not request or access personally identifiable information about shoppers or end consumers.
• Permitted use. We use connected-account data solely to provide, maintain, and improve the Service for your organization. We do not sell it, and we do not share or commingle it across customers.
• Amazon compliance. To the extent the Service processes Amazon information, we handle it in accordance with the Amazon Acceptable Use Policy, the Amazon Data Protection Policy (DPP), and the applicable Amazon Solution Provider Agreement, in addition to applicable law.
• Security. Connected-account data is encrypted in transit (TLS 1.2 or higher) and at rest using managed encryption keys, and is protected by least-privilege access controls and multi-factor authentication on administrative systems.
• Retention and deletion. We retain connected-account data only as long as needed to provide the Service. Personally identifiable information is deleted or rendered anonymous when you disconnect the account or close your account, and non-personal data is not retained beyond 18 months unless a longer period is required by law.

Your use of any third-party account remains subject to that third party’s own terms. We are not responsible for third-party services, and connecting them is at your discretion.

We collect both non-personal and personal information. Non-personal information cannot be used to identify you — for example, aggregated usage statistics and technical data your browser sends when you visit orbevoai.com. Personal information identifies you as an individual, such as your name, business email address, company, and telephone number.

We collect personal information when you submit it to us (for example, through a contact or lead form), when you create or use an account on the Orbevo platform, when you connect a third-party account, and when you communicate with us. We may also collect content and operational data you provide or connect for processing, and we may combine information collected online with information you provide through other channels.

We and our service providers may use cookies and similar technologies (such as web beacons and pixels) to operate the site, remember your preferences, keep you signed in, and understand how the site is used. A cookie is a small text file stored by your browser; it cannot run programs or deliver viruses.

We may engage third-party analytics providers who set cookies to help us measure and improve the visitor experience. Information collected by these providers on our behalf is used only by or for Orbevo and is shared externally, if at all, only on an anonymous, aggregated basis. We do not serve third-party advertising on the site.

Most browsers accept cookies automatically, but you can usually change your settings to decline them. If you decline cookies, some features of the Service may not function properly.

We use the information we collect to provide, secure, maintain, and improve the Service; to respond to your requests and provide support; to bill for any paid products or services; to communicate with you about the Service and, where permitted, about related offerings; and for record-keeping, analytics, and research to develop and improve our products.

We may de-identify personal information by removing identifiers so that it no longer identifies you; de-identified information is treated as non-personal information. We may also use personal information to protect our rights or property, to protect the safety of others, or to comply with a law, regulation, court order, or other legal process.

We do not sell your personal information, and we do not share or commingle connected-account data across customers. We share personal information only in these circumstances:

• Service providers. With companies we hire to perform services on our behalf (such as hosting, infrastructure, and analytics), who are permitted to use the information only to provide those services to us and under confidentiality obligations.
• Legal and safety. When we believe disclosure is necessary to comply with a law, regulation, subpoena, court order, or other legal process, or to protect the rights, property, or safety of Orbevo, our customers, or others.
• Business transfers. In connection with a corporate sale, merger, acquisition, financing, or dissolution, subject to appropriate confidentiality protections.

We may contact you by email, telephone, or through the Service to provide information about programs, products, services, and content that may be of interest to you, and to respond to your inquiries. A response or confirmation may include your personal information. We cannot guarantee that email to or from us will be secure against unauthorized interception. You may opt out of non-essential communications at any time.

We have implemented generally accepted standards of technical and operational security to protect personal information from loss, misuse, alteration, or destruction. Data is encrypted in transit (TLS 1.2 or higher) and at rest using managed encryption keys, and is protected by least-privilege access controls and multi-factor authentication on administrative systems. Only authorized personnel and vetted service providers may access personal information, and they are required to treat it as confidential. Despite these measures, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

We retain personal information only as long as needed to provide the Service and for legitimate business or legal purposes. Personal data from a connected account (including an Amazon Selling Partner account) is deleted or rendered anonymous when you disconnect the service or close your account. Non-personal data is not retained beyond 18 months unless a longer period is required by law.

You may access, correct, update, or delete the personal information you have submitted, and you may unsubscribe from marketing communications, by following the instructions provided in the Service or by contacting us at Info@orbevoai.com. Where applicable, we support additional rights available under regional data-protection laws (such as the GDPR and CCPA/CPRA), including rights to access, correct, delete, or export your information. We handle Amazon information in accordance with Amazon's Data Protection Policy and applicable regional regulations.

The Service is intended for business use and is not directed to children. We do not knowingly collect personal information from children under the age of 13. If you believe we have collected such information, please contact us at Info@orbevoai.com and we will delete it.

You agree not to, and not to permit anyone to:

• use the Service in violation of any applicable law, regulation, or third-party agreement (including Amazon program policies);
• access data you are not authorized to access, or attempt to bypass authentication, authorization, or usage limits;
• reverse engineer, scrape, resell, or create derivative services from the Service except as expressly permitted;
• upload malicious code or interfere with the integrity, security, or performance of the Service;
• use the Service to store or transmit content that is unlawful, infringing, or harmful.

As between you and Orbevo, you retain all rights to the data and content you provide or connect to the Service (“Customer Data”). You grant us a limited, non-exclusive license to host, process, and transmit Customer Data solely to provide and support the Service and as instructed by you. You are responsible for having the necessary rights and permissions to provide Customer Data to us.

The Service, including its software, design, text, graphics, and the Orbevo name and logo, is owned by Orbevo or its licensors and is protected by intellectual-property laws. Except for the rights expressly granted to you, we reserve all rights in and to the Service. You may not use our trademarks without our prior written permission.

The Service may contain links to, or integrations with, third-party websites and services (including Amazon). We are not responsible for the content, privacy practices, or terms of those third parties. Your use of any third-party service is at your own discretion and is governed by that third party's own terms and policies.

The Service is provided “as is” and “as available.” To the maximum extent permitted by law, we disclaim all warranties, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or secure, or that any AI-generated output will be accurate or complete. You are responsible for evaluating outputs before relying on them.

To the maximum extent permitted by law, Orbevo and its affiliates, officers, employees, and suppliers will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, data, or goodwill, arising out of or related to your use of the Service. Our total aggregate liability for any claim arising out of or relating to the Service will not exceed the greater of the amounts you paid us for the Service in the twelve months before the claim or one hundred U.S. dollars (US$100).

You agree to indemnify and hold harmless Orbevo and its affiliates from and against any claims, damages, liabilities, and expenses (including reasonable legal fees) arising out of your Customer Data, your use of the Service, or your violation of these Terms or of any applicable law or third-party right.

You may stop using the Service and disconnect any connected accounts at any time. We may suspend or terminate your access if you violate these Terms, if required to protect the Service or comply with law, or if we discontinue the Service. Upon termination, your right to use the Service ends, and we will delete or return Customer Data in accordance with our Privacy Policy and applicable law, except where retention is legally required.

We may modify the Service or these Terms from time to time. If we make material changes, we will update the “last updated” date below and, where appropriate, provide additional notice. Your continued use of the Service after changes take effect constitutes acceptance of the revised Terms.

These Terms are governed by the laws of the State of Florida, without regard to its conflict-of-laws rules. You agree that the courts located in the State of Florida will have exclusive jurisdiction over any dispute arising out of or relating to these Terms or the Service, except where prohibited by applicable law.

If you have questions about these Terms or our data practices, contact us at Info@orbevoai.com.

Orbevo LLC · Info@orbevoai.com